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General Data Protection and Privacy FAQ

Jul 16, 2026 by a + a

In order to comply with the General Data Protection Regulation (GDPR) and other privacy law requirements, we have updated our privacy policy to explain how we process and protect your data. Please review it to answer any question you might have.  Here are a few highlights:

  • How can I delete my account?
    You can delete your account and comply with a Data Removal Request (DSR) by opening a support ticket and requesting that your account be deleted. Please note that account deletion is permanent and cannot be reversed. You will no longer have access to downloads, licenses, orders, invoices, support tickets or any other account-related data.
  • I don't agree with your new privacy policy, what can I do?
    Starting on May 25, 2018, we are requiring all users that we hold personal data for to actively agree to our Privacy Policy and Terms and Conditions to continue using the site. If you do not agree you cannot use our site and you will be given an option to delete your account.

 

 

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