Hi NAME

Apologies for the inconvenience this has caused you.

Could you firstly please verify the plugin is initialising your GPU hardware correctly. You can do this by going into the About & Support section inside the plugin and checking the details there. Please take a screenshot and upload it here as a convenient way for us to see your system hardware and driver versions. If your plugin is crashing and you can't apply the plugin to check the GPU hardware, press caps lock and this will disable rendering. This should allow you to apply the effect to a layer to check. 

In addition please check the error log and if there's any errors inside, copy the contents for us to review. This can be found via the buttons shown below:

To narrow down the cause of the issue, please let us know:

• Any error messages that appear, or does it hard crash?
• If it does crash, is it easily repeatable or does it appear randomly? For example, will it always crash at frame 55 on a certain composition?
• Are you using MFR (multi-frame rendering) or is it disabled in the preferences?
• Are you rendering via Adobe Media Encoder, After Effects or both?

In the meantime, the best thing you can do is to ensure you're on the very latest version of the effect plugin and your GPU driver by downloading, installing, then restarting your computer. We recommend the studio version of the driver instead of the game ready driver if the manufacturer gives you the option. 

Let me know how you go.

Regards,

James