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Product Subscription FAQ

Nov 7, 2025 by a + a

Where do I check the status of my product subscription?

 

You can check it in the 'Product Subscriptions' tab in your user account.

 

How do I cancel a product subscription?

 

In the 'Product Subscriptions' tab, click on  'Cancel Auto-Renew' link for the subscription you would like to cancel.

If you have canceled Auto-Renew, your subscription will be active until the expiration date. We do not offer refunds for the remaining time after cancellation.

Please note that upfront subscriptions can only be canceled if they are within the refund window. 

 

How do I update the card on an existing product subscription?

 

  1. Go to the 'Stored Payment Methods' tab in your account
  2. Click 'Edit' on the card you would like to update

 

 

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