I love Diopter but since updating to the latest version of AE 2022, any Diopter Presets I use, crash AE instantly... is there a known issue, and can you advise, please?
Hi there, same as Lloyd Alvarez, on Windows and latest version of AE, the program crashes almost immediately whenever I apply diopter to any layer. Any help appreciated.
Hi there, same as Lloyd Alvarez, on Windows and latest version of AE, the program crashes almost immediately whenever I apply diopter to any layer. Any help appreciated.
Just keeps crashing on Mac M1 Pro Max, this is riduculous at this point. No, I am not gonna open a ticket, just fix the plugin!
Hi Dani, First, I'm super sorry if I gave the impression of not paying attention to the forum. The previous post authors opened a ticket afterward so I dealt with their issue this way! Second, I'm going to make some tests on a Macbook Pro M1 and see if I can replicate the crash, I'll let you know!
Sorry to repeat what users are saying - but Diopter v1.0.5 (latest) is STILL CRASHING After Effects (2022/2023 - updated), on Windows 10. This has been happening for too long, with no fix. (Please see my post below from A YEAR ago).
I can apply it (and its Presets) to footage, but as soon as I hit play/preview, AE just crashes - no warning or error. On the simplest of projects - just one layer of footage.
I have been a happy long-term user up until a year ago, but I am very disappointed that it's been doing this for so long, with no apparent attempt at fixing it. If you know that users of it are saying the same thing on here, please take note, look at what might be causing it, and get it working again, or I for one will be asking for a refund.
And like Dani Sabroso said below - no - I won't be opening yet another support ticket for a plugin on here that is not working, because users need to know it's still a problem.
Sorry to repeat what users are saying - but Diopter v1.0.5 (latest) is STILL CRASHING After Effects (2022/2023 - updated), on Windows 10. This has been happening for too long, with no fix. (Please see my post below from A YEAR ago).
I can apply it (and its Presets) to footage, but as soon as I hit play/preview, AE just crashes - no warning or error. On the simplest of projects - just one layer of footage.
I have been a happy long-term user up until a year ago, but I am very disappointed that it's been doing this for so long, with no apparent attempt at fixing it. If you know that users of it are saying the same thing on here, please take note, look at what might be causing it, and get it working again, or I for one will be asking for a refund.
And like Dani Sabroso said below - no - I won't be opening yet another support ticket for a plugin on here that is not working, because users need to know it's still a problem.
Thank you,
Gary Bird
Hey Gary, sorry for your frustration, well if the plugin is still not working on your machine after 1 year I can get your disappointment!
Be sure I've read every bug messages there is in the comment page and in the case of Dani Sabroso and yours, I didn't have any issue with Diopter on "identical" setup. Meaning I wasn't able to reproduce the issue.
This is because AE version and OS version isn't enough in your case or Dani to identify the bug. So I need to know more about your machine and possibly ask you to look for some crash log from AE, or even make a screen capture and send it to me (it depends on the situation). And this is why tickets are much better in your situation because it isn't just a major bug everyone can experience, it's probaby subtler than that.
So please, open a ticket so we can discuss further about your issue and find a solution!
trying to use this in 32 BPC, but im getting the yellow alert, and can confirm clamped values at 1.00 on values over 1.00 -- it says the plugin was allegedly in support of 32 BPC in 2017 --- can anyone else confirm that their latest version DOES work with 32bpc?
trying to use this in 32 BPC, but im getting the yellow alert, and can confirm clamped values at 1.00 on values over 1.00 -- it says the plugin was allegedly in support of 32 BPC in 2017 --- can anyone else confirm that their latest version DOES work with 32bpc?
Hi Matthew, yep this is normal, sadly the current version of Diopter only makes a "fake" 32bpc due to code limitation. We're already working on that for the next version of Diopter with a bunch of new features and other improvements.
please open a support ticket and provide as much information as possible including screenshots so we are best able to assist you: https://aescripts.com/contact/?product_id=1046&direct=1
First, I'm super sorry if I gave the impression of not paying attention to the forum. The previous post authors opened a ticket afterward so I dealt with their issue this way!
Second, I'm going to make some tests on a Macbook Pro M1 and see if I can replicate the crash, I'll let you know!
On what version of Diopter, AE and MacOS are you working?
(feel free to open a ticket if you don't want to share these infos publicly)
Be sure I've read every bug messages there is in the comment page and in the case of Dani Sabroso and yours, I didn't have any issue with Diopter on "identical" setup. Meaning I wasn't able to reproduce the issue.
This is because AE version and OS version isn't enough in your case or Dani to identify the bug. So I need to know more about your machine and possibly ask you to look for some crash log from AE, or even make a screen capture and send it to me (it depends on the situation). And this is why tickets are much better in your situation because it isn't just a major bug everyone can experience, it's probaby subtler than that.