PE Plugin Not Working (GPU)
Hi NAME
Apologies for the inconvenience this has caused you.
Could you firstly please verify the plugin is initialising your GPU hardware correctly. You can do this by going into the About & Support section inside the plugin and checking the details there. Please take a screenshot and upload it here as a convenient way for us to see your system hardware and driver versions. If your plugin is crashing and you can't apply the plugin to check the GPU hardware, press caps lock and this will disable rendering. This should allow you to apply the effect to a layer to check.
In the meantime, the best thing you can do is to ensure you're on the very latest version of your GPU driver by downloading, installing, then restarting your computer. We recommend the studio version of the driver instead of the game ready driver.
If the issue persists after the most up-to-date driver installation, please try on an older (and if possible, newer) version of AE. Other versions of AE can be installed via the Adobe Creative Cloud App by clicking the 3 dots icon next to open, and selecting "Other Versions".
Let me know how you go.
Regards,
James