Hi Robbie, please open a support ticket at https://aescripts.com/contact/ with information about the problem you're having and any error message. Also make sure you're running the latest version first, which you can download from your account page under My Downloads & Licenses. That typically fixes the majority of issues.
Hi, just started using this with an existing comp. I had been using a rigged camera created by MoBar, with camera controls on a special fx layer. It's really handy and I'd like to keep using that. Is there a way to tell PT_MP to use an existing camera?
Hi Cindy, in the current version it will only accept an existing camera if it matches the settings (1 or 2 node and lens preset) in the panel, otherwise it will add a new one with those settings. The next major release should handle these situations better but I don't have a release estimate for it yet.
If you'd like to open a support ticket so you could share more info or an example project, I'd be happy to look into the best way to deal with an existing camera rig.
Hi, the plugin creates at every AE start an .EXE file with changing names in TEMP. This is a problem with AppLocker in Windows because we can't whitelist the .EXE. Is there a solution for this problem?
Hi, the plugin creates at every AE start an .EXE file with changing names in TEMP. This is a problem with AppLocker in Windows because we can't whitelist the .EXE. Is there a solution for this problem?
Please review our License Code FAQ to solve most licensing issues: https://aescripts.com/knowledgebase/index/view/faq/license-code-faq/
If you still need assistance, please open a support ticket: https://aescripts.com/contact/?direct=1
Thanks.
all our software is cosigned by "Aescripts, Inc". you need to create a publisher rule condition in app locker: https://learn.microsoft.com/en-us/windows/security/application-security/application-control/windows-defender-application-control/applocker/understanding-the-publisher-rule-condition-in-applocker