Hi Robbie, please open a support ticket at https://aescripts.com/contact/ with information about the problem you're having and any error message. Also make sure you're running the latest version first, which you can download from your account page under My Downloads & Licenses. That typically fixes the majority of issues.
Please review our License Code FAQ to solve most licensing issues: https://aescripts.com/knowledgebase/index/view/faq/license-code-faq/
If you still need assistance, please open a support ticket: https://aescripts.com/contact/?direct=1