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License Code FAQ

May 15, 2022 by aescripts + aeplugins

This article only applies to Single User Licenses (SUL)

For floating licenses please see the Floating License FAQ

 

The easiest way to license our products is by using our manager app:


  1. Download and install manager app 
    (if you do not already have it installed of course)
  2. In the manager, select the product or products you would like to license
  3. Make sure you have the latest version installed, if not then click on 'Install'
  4. Click on the 'License' button
  5. If you are still having an issue please check the troubleshooting section below

Plugins

If you are licensing a plugin, then please also refer to this FAQ on how to register plugins.

If you are having issues licensing Stardust please refer to this FAQ

 

Floating Licenses

If you are using Floating Licenses please refer to this FAQ


Troubleshooting

License is not accepted, keeps asking for license or "Access Denied" or "-101" error

Make sure you are not running a firewall or virus protection software that is be preventing the license from being saved to the file system or preventing the license-check process from running.  If this is blocked it will return as an invalid license and you will be asked to enter the license again.

On Windows, you can also try running our manager app with administrator privileges and licensing the tools that way. You might also need to run After Effects with administrator privileges.

If you are a Brazilian user please check that a program called "Warsaw" is not blocking the access.

"Trial is expired" error 

If you are suddenly getting a "Trial is expired" error or any activation related errors, please refer to this FAQ

 

macOS Catalina, Big Sur, Monterey and above

  • Please make sure that After Effects has "Full Disk Access" in the Security & Privacy system preferences 
  • If you are getting a "Bad CPU type in executable" error in macOS 15 Catalina or above please refer to this FAQ

 

Dropbox

unable to execute script at line 1. null is not an object

Some users have reported that the new dropbox feature to backup the full hard drive causes this error to happen. Turning this feature off in dropbox fixes it.



If you prefer to do manually and are having issues please check these steps:

 

You can always retrieve your licenses in the My Downloads & Licenses section of your user account

 

Make sure you have the latest version installed, if not download it first from the Download - > Latest Version link.


Copy and paste the WHOLE thing including the product id, your name, the asterisks, the number and the three letters and number at the end:

PRODUCTID*FIRST*LAST*1111111SUL1

 

 

Some older products still use the older license codes which include your first and last name and is case-sensitive. Copy and paste the WHOLE thing including your name, the asterisks, the number and the three letters at the end: First**Last**1111111SUL