License Code FAQ

Aug 25, 2020 by aescripts + aeplugins

This article only applies to Single User Licenses (SUL)

For floating licenses please see the Floating License FAQ


The easiest way to license our products is by using our manager app:


  1. Download and install manager app 
    (if you do not already have it installed of course)
  2. In the manager, select the product or products you would like to license
  3. Make sure you have the latest version installed, if not then click on 'Install'
  4. Click on the 'License' button
    (do not copy and paste the code)
  5. If you are still having an issue please check troubleshooting section below

Plugins

If you are licensing a plugin, then please also refer to this FAQ on how to register plugins.

 

Floating Licenses

If you are using Floating Licenses please refer to this FAQ


Troubleshooting

macOS Catalina

If you are getting errors in macOS 15 Catalina please refer to this FAQ

unable to execute script at line 1. null is not an object

Some users have reported that the new dropbox feature to backup the full harddrive causes this error to happen. Turning this feature off in dropbox fixes it.


If you prefer to do manually and are having issues please check these steps:

 

You can always retrieve your licenses in the My Downloads & Licenses section of your user account

 

Make sure you have the latest version installed, if not download it first from the Download - > Latest Version link.


Copy and paste the WHOLE thing including the product id, your name, the asterisks, the number and the three letters and number at the end:

PRODUCTID*FIRST*LAST*1111111SUL1

 

 

Some older products still use the older license codes which include your first and last name and is case-sensitive. Copy and paste the WHOLE thing including your name, the asterisks, the number and the three letters at the end: First**Last**1111111SUL

 

 

Troubleshooting

If you have followed the steps above and the license is still returning as not valid or you are getting an "Access Denied" or "-101" error, it means that you have a firewall or virus blocker blocking the licensing process. Please disable or properly configure your firewall to allow this process so that your license can be verified. If you are a Brazilian user please check that a program called "Warsaw" is not blocking the access.

Some users have reported that the new Dropbox feature to "Automatically backup your Desktop, Documents, and more" feature causes this error to happen. Turning this feature off in dropbox fixes the problem. 

Some Windows users are also getting the "unable to execute script at line. null is not an object" error and we have developed a fix but each tool needs to be updated to fix it. So, as always, make sure you are using the latest version of the tool and if you are still getting the error and you have checked your firewall and virus settings, then open a support ticket and ask the tool developer to see if they can update the license framework in their tool to see if that solves the issue.

macOS Catalina

If you are having license issues with macOS Catalina or the "Bad CPU type in executable" error, please check the Catalina FAQ