License Activation Management
License Activation Management
Licenses need to be activated online so the machine that is being licensed will need to be connected to the internet for this to be completed.
There is a 7-day grace period for this to happen. Subscription licenses (SUB) need to be checked online every 7 days. All other licenses need to be re-checked online every 30-90 days. This means the machine can be offline in between these check intervals.
Troubleshooting
Make sure you are using the latest version
The first thing to always check is that you are using the latest version of the software as this is very commonly the root of the issue. You can always download the latest minor version from the 'My Downloads & Licenses' section in your user account or by using the aescripts + aeplugins manager app. Major versions are mentioned on the product page.
Trial Expired
If you suddenly get a "Trial expired" or "Max number of activations reached" error you can deactivate any previous activations in the 'My Downloads & Licenses' section in your user account.
Cannot connect to online activation server (-33)
If you are being told that the activation is required and an internet connection is required, make sure the machine is connected to the internet and the normal https port 443 is open so the machine is able to connect to the activation servers. If you need to whitelist a firewall, please use a wildcard: *.aescripts.com
Deactivating a License
Every product (script, extension, plugin, etc) can deactivate the license from the Licensing UI. Please look for the 'Deactivate' button next to the license registration.
If deactivating the license directly in the product is not possible, see Online Activation Management below.
Online Activation Management
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Go to the 'My Downloads & Licenses' section in your user account.
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Click on the "Info" link to the right of the license code
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Click Deactivate the previous activation you would like to release
