License Activation Management

Dec 14, 2023 by aescripts

License Activation Management

Licenses need to be activated online so the machine that is being licensed will need to be connected to the internet for this to be completed. 

There is a 7-day grace period for this to happen.  Subscription licenses (SUB) need to be checked online every 7 days. All other licenses need to be re-checked online every 30-90 days. This means the machine can be offline in between these check intervals.


Trial Expired

If you suddenly get a "Trial expired" or "Max number of activations reached" error you can deactivate any previous activations in the 'My Downloads & Licenses' section in your user account.

Cannot connect to online activation server (-33)

If you are being told that the activation is required and an internet connection is required, make sure the machine is connected to the internet and the normal https port 443 is open so the machine is able to connect to the activation servers. If you need to whitelist a firewall, please use a wildcard:  *


Activation Management

  1. Go to the 'My Downloads & Licenses' section in your user account. 

  2. Click on the "Info" link to the right of the license code

  3. Click Deactivate the previous activation you would like to release