Blace Plugins, recently I raised an issue with regards to none of your three plugins working in After Effects on my Mac Pro 2019. Seeking your assistance on this matter I took out a support ticket and supplied logs, as requested. Your recent reply read as somewhat glib, "Close as duplicate". This was followed by you closing this case without my confirmation that I had understood your message, and acted on it.
I realise customer support can be a trial for both customer and vendor. However it is essential. Can you be a little more expansive and indicate precisely what I need to do to remedy the current running fault with your plugins?
Thank you. Peter S
Hey Peter, sorry, that was bad communication from our side. We closed it because you had another ticket open and it is easier to have all information in one place. Next time we'll make sure to explain it better.
Good afternoon everyone. I would like to once again thank the developers for useful software products! I create incredible special effects thanks to your plugins.
From my experience I can draw a conclusion. If you want to work professionally with graphics without problems and nerves, then use the Wondows operating system, Intel processors and Nvidia video cards. This is not an advertisement, but an experience of use.
Hey, we are currently undergoing a big rewrite of some core components of our plugins. This will hopefully be solved on the way. Stay tuned for the update
How do consumers of products from this site receive not just value for money, but truthfulness in advertising? I own Goodbye Greenscreen, Mask Prompter and Depth Matte by Blace Plugins. Each one of these products promises much yet lack robust, reliable, professional quality performance.
I have no idea what the criteria is for selling scripts and plugins on this site. In any event, if the best thing participating developers can do is respond by requesting their buyers take out a support ticket, or update the product, then something is wrong. I expect (and receive) first rate performance from motion and still graphic products produced by Boris FX, ReVision FX, Topaz Labs, Neat Video etc. And I see no reason why products sold on this site should not equally "just work". In my experience Blace Plugins' products do not work as their advertising suggests.
Hi - has anyone had success exporting a 4k sequence with any model? I like the crisp result of this model but it crashes about 150 frames into any export. I'm on a M2 Max 64GB Macbook Pro, so I feel like I should have the horsepower to run the model, but I'm not sure.I get the error that the model crashed without any further detail. It says likely to limited ram/vram. Is that the case? do I really need that much more RAM?
I do not think the issue is with your horse power. I am working on a Mac Pro 2019,16 core Intel Xeon Processor, AMD Radeon Pro Vega II 32 GB Graphics, 96 GB Memory, Sonoma 14.5, After Effects 2024. In the time I have used Mask Prompter I have never been able to export targeted areas of a 4K clip on alpha channel. In fact, regardless of tweaking the parameters, installing updates and dealing with the developer via this site's support ticketing, this plugin invariably crashes After Effects or gives up the ghost rendering mid clip.
My criticism of Mask Prompter and the equally flakey Goodbye Greenscreen, is these plugins do not deliver what their advertising suggests. Moreover, Blace Plugins' Depth Scanner seems incapable of producing greyscale depth masks without manic flickering. It is not acceptable customers should be expected to spend hours re-grading and attempting to de-flicker Depth Scanner's renders. This plugin, like all others sold on this site should simply work well.
This brings me to my last point. I question aescripts + aeplugins continued support of any product on their site that doesn't work as claimed. Agencies or marketing arms of products establish and maintain good reputations by guaranteeing the products they sell, not by turning a blind eye to faulted products in their catalogue.
This brings me to my last point. I question aescripts + aeplugins continued support of any product on their site that doesn't work as claimed. Agencies or marketing arms of products establish and maintain good reputations by guaranteeing the products they sell, not by turning a blind eye to faulted products in their catalogue.
It's unfortunate you have had a bad experience but please don't assume that this is something that is affecting every user.
We pride ourselves on having a highly curated site and our success is a reflection of this. Also don't forget that some of these plugins are pretty cutting edge using the latest technology and drivers from GPU manufacturers that are out of our control.
We can see that you have opened many support tickets and we have provided support and solutions via those tickets so we appreciate you using the ticket system vs this forum as that is the best way to receive support for our products.
Branding does not interest me, only product accountability. I believe I can assume certain things about this and other products sold on aescripts + aeplugins site. To arrive at an objective position on IT products I have purchased I do not just evaluate a product's performance on my computer, I read consumer's comments on this and other forums.
As I indicated in a recent email to you my experience of Blace Plugins' "Goodbye Greenscreen", "Mask Prompter" and "Depth Scanner", is such that only "Depth Scanner" seems effective, and then it comes with unwanted flickering. Indeed, all three plugins' promise much yet do not deliver the ease, accuracy and stability as conveyed in their publicity. You are correct in saying Blace Plugins and other developers have responded to my support tickets. However, you should not equate certain support with workable, lasting solutions. This has been lacking.
Can you make a remove object tutorial video, there is no like this and remove object with content aware how? Waiting for your news.
Hey, thank you for the inspiration. At the moment something like this is not possible with Mask Prompter since content aware fill needs an mask. We will think about a solution and post it publicly if we figure something out. Stay tuned!
Can you make a remove object tutorial video, there is no like this and remove object with content aware how? Waiting for your news.
Hey, thank you for the inspiration. At the moment something like this is not possible with Mask Prompter since content aware fill needs an mask. We will think about a solution and post it publicly if we figure something out. Stay tuned!
It will be cool function for users because your plugin will mostly use for this function remove unvanted objects
So works great in timeline using Sam 2 models and text prompt. 4070 12gb, 64gb ram, AM5.
Pretty unstable during render though sadly. Need to restart a few times to get a full image sequence out without it hanging during render. Keep tweaking that side and it’s an absolute winner, the masking will be a huge time saver.
So works great in timeline using Sam 2 models and text prompt. 4070 12gb, 64gb ram, AM5.
Pretty unstable during render though sadly. Need to restart a few times to get a full image sequence out without it hanging during render. Keep tweaking that side and it’s an absolute winner, the masking will be a huge time saver.
Update. This is totally bizarre. I had a lot of crashing going on so decided to turn to software only renderer in project settings.
Now Mask Prompter 2 works great! If I make a lot of quick changes to the Matte Refinement filter width it still hangs a bit, but if I go back into project settings and change between software, CUDA and back to software again it springs back into life.
So happy I've found a workaround now even though maybe my 4070 CUDA isn't supported properly yet or something.
For anyone else having issues....Try software rendering in the After Effects settings. YMMV.
So works great in timeline using Sam 2 models and text prompt. 4070 12gb, 64gb ram, AM5.
Pretty unstable during render though sadly. Need to restart a few times to get a full image sequence out without it hanging during render. Keep tweaking that side and it’s an absolute winner, the masking will be a huge time saver.
Update. This is totally bizarre. I had a lot of crashing going on so decided to turn to software only renderer in project settings.
Now Mask Prompter 2 works great! If I make a lot of quick changes to the Matte Refinement filter width it still hangs a bit, but if I go back into project settings and change between software, CUDA and back to software again it springs back into life.
So happy I've found a workaround now even though maybe my 4070 CUDA isn't supported properly yet or something.
For anyone else having issues....Try software rendering in the After Effects settings. YMMV.
That's a great and important find, we will look into it! Thanks for reporting it
So works great in timeline using Sam 2 models and text prompt. 4070 12gb, 64gb ram, AM5.
Pretty unstable during render though sadly. Need to restart a few times to get a full image sequence out without it hanging during render. Keep tweaking that side and it’s an absolute winner, the masking will be a huge time saver.
Update. This is totally bizarre. I had a lot of crashing going on so decided to turn to software only renderer in project settings.
Now Mask Prompter 2 works great! If I make a lot of quick changes to the Matte Refinement filter width it still hangs a bit, but if I go back into project settings and change between software, CUDA and back to software again it springs back into life.
So happy I've found a workaround now even though maybe my 4070 CUDA isn't supported properly yet or something.
For anyone else having issues....Try software rendering in the After Effects settings. YMMV.
That's a great and important find, we will look into it! Thanks for reporting it
No worries. Actually my quad core Intel and mobile 3060 laptop works super-stable with Mask Prompter 2, so I use that for mattes even though its technically slower than my desktop 4070 computer! Very weird
Very disappointed with this plugin. It crashes all the time on multiple machines. I can never get it to work consistently. Might as well use rotobrush at this point. Latest i9, RTX 4090 128gb ddr5 ram - also 2023 Mac Studio. Same problem. Both Machines. Different attempts on different footage from different cameras- same results.
Very disappointed with this plugin. It crashes all the time on multiple machines. I can never get it to work consistently. Might as well use rotobrush at this point. Latest i9, RTX 4090 128gb ddr5 ram - also 2023 Mac Studio. Same problem. Both Machines. Different attempts on different footage from different cameras- same results.
Hey Joshua,
would be super helpful if you could open a bug ticket with some specific shot that is failing for you so we can investigate what is happening.
Very dissapointed with this plugin. I have a maxed out M3 Macbook Pro, I mean, this machine is fast AF! The plugin is rendering a frame in 20 seconds, so do the math, if you have a small comp that has 200 frames you have to spend more than an hour to get the stuff rendered. This is nuts! You promote this like a very fast plugin, and this is like the worst purchase I made so far this year. If someone is thinking to buy it, I recommend you try it first and see it by yourself.
Very dissapointed with this plugin. I have a maxed out M3 Macbook Pro, I mean, this machine is fast AF! The plugin is rendering a frame in 20 seconds, so do the math, if you have a small comp that has 200 frames you have to spend more than an hour to get the stuff rendered. This is nuts! You promote this like a very fast plugin, and this is like the worst purchase I made so far this year. If someone is thinking to buy it, I recommend you try it first and see it by yourself.
Hey Dani, clearly there is something going wrong, the speed should be much faster. Please open a ticket so we can further investigate: https://aescripts.com/contact/ Please submit the project file so we can recreate the issue on our end.
Just tried then bought Mask Prompter v2 : it is a game changer for my car project. Saves me hours of stupid manual work (masking and rotobrushing) just in a few clicks and a prerender.
Rotoscoping is going to be fun! Your ads and demos don't lie, this is awesome.
Can you make a remove object tutorial video, there is no like this and remove object with content aware how? Waiting for your news.
Hey, thank you for the inspiration. At the moment something like this is not possible with Mask Prompter since content aware fill needs an mask. We will think about a solution and post it publicly if we figure something out. Stay tuned!
Can you make a remove object tutorial video, there is no like this and remove object with content aware how? Waiting for your news.
Hey, thank you for the inspiration. At the moment something like this is not possible with Mask Prompter since content aware fill needs an mask. We will think about a solution and post it publicly if we figure something out. Stay tuned!
Can you make a remove object tutorial video, there is no like this and remove object with content aware how? Waiting for your news.
Hey, thank you for the inspiration. At the moment something like this is not possible with Mask Prompter since content aware fill needs an mask. We will think about a solution and post it publicly if we figure something out. Stay tuned!
Can you make a remove object tutorial video, there is no like this and remove object with content aware how? Waiting for your news.
Hey, thank you for the inspiration. At the moment something like this is not possible with Mask Prompter since content aware fill needs an mask. We will think about a solution and post it publicly if we figure something out. Stay tuned!
crashes my imac pro so hard.. all freezes, gpu almost burns up.
Must reboot in a hard way. very dissappointing.
Hey, I am sorry you are having a bad experience so far. The underlying ai models are very demanding performance wise so some systems might have trouble running them. You can read the system specs on the product site. In any case, please open a bug ticket, so we can help you solving the issue: https://aescripts.com/contact/?product_id=2133
This plugin is a "lemon", in that it does not perform as advertised. I wish the management of this site were more careful and accountable for the products they represent.
This plugin is a "lemon", in that it does not perform as advertised. I wish the management of this site were more careful and accountable for the products they represent.
we service a wide variety of users with a wide variety of needs and hardware. The fact that you had a bad experiences is not indicative that everybody's having the same experience, we're working hard to try and fix your issues so we thank you for your patience. If you would like a refund, you can always ask for a refund based on our refund policy.
I have a nvidia 3090 and I am working on 4K footage. But if I set the settings to max it will crash and say not enough Vram which is kinda surprising with 24 gigs of Vram. So you need like an A6000 with this with 48 gigs of Vram? To working with 4K material?
I have a nvidia 3090 and I am working on 4K footage. But if I set the settings to max it will crash and say not enough Vram which is kinda surprising with 24 gigs of Vram. So you need like an A6000 with this with 48 gigs of Vram? To working with 4K material?
i'm sorry, awesome for cleanup & initial masking. As far as useability/rendering - skip this plugin. it's amazing conceptually, but as far as rendering & real-world use cases; it's horrible. i have 2 4090 gpu's, (knowing only 1 will work) regardless of applying mask as Matte, Overlay, or Transparent, my system cannot utilize it's supposed features. i'm dealing with constant crashes after trying all variables to make it work appropriately with whatever i can. i now have to justify to my company why i purchased this product....i wish i would have read what other have written & listened, do not purchase this; at least for now. & NO - do not tell me to submit a support ticket.
i'm sorry, awesome for cleanup & initial masking. As far as useability/rendering - skip this plugin. it's amazing conceptually, but as far as rendering & real-world use cases; it's horrible. i have 2 4090 gpu's, (knowing only 1 will work) regardless of applying mask as Matte, Overlay, or Transparent, my system cannot utilize it's supposed features. i'm dealing with constant crashes after trying all variables to make it work appropriately with whatever i can. i now have to justify to my company why i purchased this product....i wish i would have read what other have written & listened, do not purchase this; at least for now. & NO - do not tell me to submit a support ticket.
Hey Caleb,
I totally understand you frustration and fully understand if you don't want to put any more effort into it. I just want to explain why bug tickets are important. Most of the time bugs / crashs stem from a single issue that is easy to fix once it is discovered. Therefore there is a high chance that minimal input from your side (https://docs.blaceplugins.com/troubleshooting.html#send-us-a-log) fixes the problem for you and for others.
i'm sorry, awesome for cleanup & initial masking. As far as useability/rendering - skip this plugin. it's amazing conceptually, but as far as rendering & real-world use cases; it's horrible. i have 2 4090 gpu's, (knowing only 1 will work) regardless of applying mask as Matte, Overlay, or Transparent, my system cannot utilize it's supposed features. i'm dealing with constant crashes after trying all variables to make it work appropriately with whatever i can. i now have to justify to my company why i purchased this product....i wish i would have read what other have written & listened, do not purchase this; at least for now. & NO - do not tell me to submit a support ticket.
Hey Caleb,
I totally understand you frustration and fully understand if you don't want to put any more effort into it. I just want to explain why bug tickets are important. Most of the time bugs / crashs stem from a single issue that is easy to fix once it is discovered. Therefore there is a high chance that minimal input from your side (https://docs.blaceplugins.com/troubleshooting.html#send-us-a-log) fixes the problem for you and for others.
i apologize, my comment was a bit unreasonable & fueled by emotion. as you can see, it was 2:15am for me & i've been grinding a heavy project with a deadline this week. one of the comps includes a skeleton i really hoped to avoid roto/masking & tracking manually, along with a few other tough shots. with mask prompter, some of my files have also taken up to an hour to save; & i can't close or force quit due to losing data, so that - plus random crashing - & coupled with essentially wasting time i got very frustrated & came to express that.
it is a very good plug-in for what it is, so i would like to acknowledge that. i'm sure it'll be more stable in the future too cause this is already extremely advanced & i would like to help with that, so i will submit tickets as they come.
I have no idea what the criteria is for selling scripts and plugins on this site. In any event, if the best thing participating developers can do is respond by requesting their buyers take out a support ticket, or update the product, then something is wrong. I expect (and receive) first rate performance from motion and still graphic products produced by Boris FX, ReVision FX, Topaz Labs, Neat Video etc. And I see no reason why products sold on this site should not equally "just work". In my experience Blace Plugins' products do not work as their advertising suggests.
I do not think the issue is with your horse power. I am working on a Mac Pro 2019,16 core Intel Xeon Processor, AMD Radeon Pro Vega II 32 GB Graphics, 96 GB Memory, Sonoma 14.5, After Effects 2024. In the time I have used Mask Prompter I have never been able to export targeted areas of a 4K clip on alpha channel. In fact, regardless of tweaking the parameters, installing updates and dealing with the developer via this site's support ticketing, this plugin invariably crashes After Effects or gives up the ghost rendering mid clip.
My criticism of Mask Prompter and the equally flakey Goodbye Greenscreen, is these plugins do not deliver what their advertising suggests. Moreover, Blace Plugins' Depth Scanner seems incapable of producing greyscale depth masks without manic flickering. It is not acceptable customers should be expected to spend hours re-grading and attempting to de-flicker Depth Scanner's renders. This plugin, like all others sold on this site should simply work well.
This brings me to my last point. I question aescripts + aeplugins continued support of any product on their site that doesn't work as claimed. Agencies or marketing arms of products establish and maintain good reputations by guaranteeing the products they sell, not by turning a blind eye to faulted products in their catalogue.
Mr Alvarez,
Branding does not interest me, only product accountability. I believe I can assume certain things about this and other products sold on aescripts + aeplugins site. To arrive at an objective position on IT products I have purchased I do not just evaluate a product's performance on my computer, I read consumer's comments on this and other forums.
As I indicated in a recent email to you my experience of Blace Plugins' "Goodbye Greenscreen", "Mask Prompter" and "Depth Scanner", is such that only "Depth Scanner" seems effective, and then it comes with unwanted flickering. Indeed, all three plugins' promise much yet do not deliver the ease, accuracy and stability as conveyed in their publicity. You are correct in saying Blace Plugins and other developers have responded to my support tickets. However, you should not equate certain support with workable, lasting solutions. This has been lacking.
i9 - 14k
rtx4090
64ram
Pretty unstable during render though sadly. Need to restart a few times to get a full image sequence out without it hanging during render. Keep tweaking that side and it’s an absolute winner, the masking will be a huge time saver.
we service a wide variety of users with a wide variety of needs and hardware. The fact that you had a bad experiences is not indicative that everybody's having the same experience, we're working hard to try and fix your issues so we thank you for your patience. If you would like a refund, you can always ask for a refund based on our refund policy.
with mask prompter, some of my files have also taken up to an hour to save; & i can't close or force quit due to losing data, so that - plus random crashing - & coupled with essentially wasting time i got very frustrated & came to express that.
it is a very good plug-in for what it is, so i would like to acknowledge that. i'm sure it'll be more stable in the future too cause this is already extremely advanced & i would like to help with that, so i will submit tickets as they come.