There is a known issue related to Volume render on Mac Intel with AMD cards, we are addressing it, and a fix should be available in the upcoming days.
Download Additional Content
Once Helium is registered and the license key is entered, a “Settings” button will appear in the presets window.
To download the additional content click the Settings button, and then click the “Download” button in the Settings Dialog.
This will open your Internet browser and start the download of the presets installer. Run the installer to install the presets and then restart After Effects for Helium to use the new presets.
If you were an early adopter that purchased Helium before the price change, you can open a support ticket so we can offer you some options. You might also be receiving an email from us with the same options.