This article only applies to Single User Licenses (SUL)

For floating licenses please see the Floating License FAQ

 

The easiest way to license our products is by using our manager app:

1. Download and install manager app 
   (if you do not already have it installed of course)
2. In the manager, select the product or products you would like to license
3. Make sure you have the latest version installed, if not then click on 'Install'
4. Click on the 'License' button
5. If you are still having an issue please check the troubleshooting section below

If you are licensing a plugin, then please also refer to this FAQ on how to register plugins.

If you are having issues licensing Stardust please refer to this FAQ

 

Multi-User Licenses

When you purchase a license for more than one user (changing the QTY field when ordering), we issue a single multi-user license code.  All users will use the same license code.

This license code will be in the account that it was purchased from and can only be managed from this account. The same license code needs to be shared with the other users and they will need to enter it manually to use it (they will not be able to use the aescripts + aeplugins manager app). 

The number at the end of the license code indicates the number of users the license is valid for. So for example a license that ends in SUL3 means it is a single-user license for 3 users.

If you wish each user to have their own license in their own account so they can manage it themselves, they will need to purchase the license separately from their own account. Please see this faq on how to manage license activations. See this faq for group licensing options.

Note that floating licenses are managed by the Floating License Server, see faq below.

 

Floating Licenses

If you are using Floating Licenses please refer to this FAQ

Troubleshooting

The first thing to check is to make sure you have the latest version of the plugin, script, etc installed. You can do this using the aescripts + aeplugins manager app or manually from 'My Downloads & Licenses'. 

Keeps asking to enter license

If you are prompted to enter your license code every time please use the aescripts + aeplugins manager app please run the licensing troubleshooter as explained here.

Once you have done, if the issue has not been resolved, then please open a support ticket so we can look at the logs and hopefully determine what the issue is.

Activation Issues

Licenses need to be activated online so the machine that is being licensed will need to be connected to the internet for this to be completed. There is a 7-day grace period for this to happen.  After the initial activation, the license activation is re-checked on a regular interval.  Please see this FAQ to manage your activations.

License is not accepted, keeps asking for license or "Access Denied" or "-101" error

Make sure you are not running a firewall or virus protection software that is be preventing the license from being saved to the file system or preventing the license-check process from running.  If this is blocked it will return as an invalid license and you will be asked to enter the license again.

On macOS please see below

On Windows, you can also try running our manager app with administrator privileges and licensing the tools that way. You might also need to run After Effects with administrator privileges.
If you are running Windows AppLocker you can set a publisher rule, all our software is codesigned by "Aescripts, Inc"

If you are a Brazilian Windows user please check that a program called "Warsaw" is not blocking the access.

If you are getting a "Couldn’t find entry point error" on windows, please install the Microsoft Visual C++ Redistributable for Visual Studio 2012

"Trial is expired" error 

If you are suddenly getting a "Trial is expired" error or any activation related errors, please refer to this FAQ

 

macOS Catalina, Big Sur, Monterey and above

• Please make sure that After Effects has "Full Disk Access" in the Security & Privacy system preferences 
• Try starting in 'Safe Mode'
• If you are getting a "Bad CPU type in executable" error in macOS 15 Catalina or above please refer to this FAQ
  

 

Access Error

Unable to execute script at line xxx: Null is not an object

If you are encountering this error, please check this faq.

If you prefer to do manually and are having issues please check these steps:

 

You can always retrieve your licenses in the My Downloads & Licenses section of your user account. 

 

Make sure you have the latest version installed, if not download it first from the Download - > Latest Version link.

Copy and paste the WHOLE thing including the product id, your name, the asterisks, the number and the three letters and number at the end:

PRODUCTID*FIRST*LAST*1111111SUL1

 

Note: Make sure you turn off any browser extensions that might modify the text in the license like language translation extensions. If the license code is altered it will not validate.

 

Some older products still use the older license codes which include your first and last name and is case-sensitive. Copy and paste the WHOLE thing including your name, the asterisks, the number and the three letters at the end: First**Last**1111111SUL

 

 

 

 

 

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